Custom Manufacturing Policy

All cut & sew garments, private label products, and custom printed items are made specifically for each client order. For this reason, we generally do not accept returns or offer refunds for custom-manufactured products once production has been completed and delivered.

Eligible Defects

Returns or production corrections may be considered if garments contain verified manufacturing defects such as:

• Incorrect sizing outside approved tolerances
• Major sewing or construction defects
• Printing errors that differ from the approved design
• Incorrect garment style or color
• Significant damage caused during production

Non-Returnable Situations

Returns or refunds will not be accepted for the following situations:

• Design choices approved by the client
• Color differences due to screen display or fabric dye variations
• Minor measurement tolerances common in garment manufacturing
• Orders placed with incorrect specifications provided by the client
• Damage occurring after delivery

Inspection Period

Clients must inspect their order upon delivery. Any claims regarding defects or production errors must be reported within 5 business days of receiving the shipment. Claims submitted after this period may not be eligible for review.

Defect Claims Process

To submit a defect claim, please provide the following information:

• Order number
• Description of the issue
• Clear photos of the defect
• Quantity of affected items

Resolution Options

If a claim is approved after review, we may offer one of the following resolutions depending on the situation:

• Repair of the affected garments
• Replacement of defective units
• Partial credit toward future production

Return Authorization

Items must not be returned without prior approval from our team. If a return is authorized, we will provide instructions regarding the return process and shipping requirements.