Order Processing

All orders are processed after production is completed. Production timelines vary depending on the service requested, order quantity, and design complexity.

Typical production timelines:

• Cut & Sew Manufacturing: 3–6 weeks
• Screen Printing / Garment Printing: 7–14 business days
• Custom Projects or Bulk Orders: Timeline provided during project approval

Production time does not include shipping time.

Shipping Methods

We ship orders through trusted carriers such as UPS, FedEx, and DHL depending on the destination and order size.

Shipping options may include:

• Standard Ground Shipping
• Expedited Shipping
• International Shipping

Tracking information will be provided once your order has shipped.

Shipping Costs

Shipping costs are calculated based on:

• Order size and weight
• Shipping destination
• Selected shipping speed

Shipping fees will be provided in your final invoice or order confirmation.

International Shipping

We ship worldwide. International orders may be subject to:

• Customs duties
• Import taxes
• Brokerage fees

These charges are the responsibility of the customer and are determined by your country’s customs regulations.

Delivery Responsibility

Once an order has been handed over to the shipping carrier, delivery timelines are controlled by the carrier.

We are not responsible for delays caused by:

• Shipping carrier delays
• Customs clearance processes
• Weather or natural events
• Incorrect shipping information provided by the customer

Lost or Damaged Packages

If your shipment arrives damaged or is lost in transit, please contact us within 5 business days of delivery.

Include:

• Order number
• Photos of damaged items (if applicable)
• Description of the issue

We will work with the shipping carrier to resolve the claim.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. If an incorrect address is provided and the package is returned, additional shipping charges may apply for reshipment.

Bulk & Freight Shipments

Large orders may ship via freight carriers or palletized shipments. Freight delivery timelines and costs will be quoted separately for bulk manufacturing orders.